Terms of service

Terms of Service

Welcome to PrepsznUK! These Terms of Service govern your use of our website, services, and products. By placing an order with us, you agree to abide by the following terms.

1. General Information

  • Service Provider: PrepsznUK, prepszn.co.uk

  • Eligibility: By using our service, you affirm that you are at least 18 years old and have the legal capacity to enter into a contract. If you are under 18, you must have permission from a parent or guardian to use our service.

2. Order Placement

  • Order Confirmation: Once you place an order with us, we will send you a confirmation email. This does not guarantee acceptance of your order.

  • Order Accuracy: It is your responsibility to ensure that all information provided during the order process (such as delivery address, order details, and payment) is accurate. We are not responsible for any delays or errors caused by incorrect information.

3. No Cancellations or Modifications

  • No Cancellations: Once an order is placed, we do not accept cancellations. Please ensure your order is correct before confirming it.

  • Order Modifications: If you need to make changes to your order, please contact us immediately. We will do our best to accommodate changes if the order has not yet been processed.

4. Payment

  • Payment Method: We accept payment via Shopify, Payal. By providing payment information, you authorise us to process the payment for your order.

  • Pricing: Prices for meals and subscriptions are listed on our website and are subject to change at any time. Any price changes will be communicated to you in advance.

  • Subscription Payments: If you subscribe to our service, you will be billed on a recurring basis at the interval chosen (e.g., weekly, monthly). You may cancel your subscription before the next billing cycle to stop future charges.

5. Refund and Return Policy

  • Refunds: Please refer to our Refund and Return Policy for details on how we handle refund requests.

  • Returns: We do not accept returns of prepared meals or food items due to the perishable nature of the products.

6. Delivery

  • Delivery Areas: We offer delivery to specific areas as outlined on our website. If we are unable to deliver to your location, we will notify you promptly.

  • Delivery Times: While we make every effort to ensure your order arrives on time, delivery times may vary based on factors like location, weather, and other circumstances beyond our control.

  • Delivery Issues: If there is an issue with your delivery (e.g., delayed or damaged items), please contact us within 24 hours. We will work with you to resolve the issue.

7. Intellectual Property

  • Content Ownership: All content on our website, including text, images, logos, and product descriptions, is the property of PrepsznUK and is protected by intellectual property laws. You may not use any of this content without our express permission.

8. Health and Dietary Disclaimer

  • Health Information: While we offer meals tailored to specific dietary preferences, we are not licensed healthcare providers. Please consult with a healthcare professional before making significant changes to your diet.

  • Allergens: We take care to prepare meals in compliance with common dietary restrictions, but cannot guarantee that our meals are free from all allergens. It is your responsibility to ensure that our meals are suitable for your dietary needs.

9. Limitation of Liability

  • No Liability for Damages: To the fullest extent permitted by law, PrepsznUK is not liable for any indirect, incidental, or consequential damages arising from the use of our service or products, including but not limited to loss of profits, data, or business opportunities.

  • Service Interruptions: We are not liable for any interruptions to our service, including but not limited to technical issues, delivery delays, or errors in meal preparation.

10. Privacy and Security

  • Privacy Policy: We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

  • Security: We use industry-standard security measures to protect your payment information and personal data. However, we cannot guarantee complete security due to the inherent risks of online transactions.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of England, United Kingdom. Any disputes will be resolved in accordance with the laws of England, United Kingdom.

  • Dispute Resolution: If a dispute arises, we encourage you to contact us directly to resolve the issue amicably. 

12. Changes to Terms of Service

We reserve the right to modify these Terms at any time. Any changes will be posted on our website with an updated effective date. By continuing to use our service after changes are made, you agree to abide by the revised Terms.

13. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us:

  • Email: prepsznuk@gmail.com

  • Website: prepszn.co.uk

Thank you for choosing PrepsznUK. We look forward to serving you!